Refund policy

30-day returns on eligible items

You may request a return for an eligible item within 30 days of delivery. Email support@nykaty.com with your order number, the item, and the reason for your request before sending anything back.

Eligibility

For change-of-mind returns, items must be unused, in their original condition and packaging, with any original tags and proof of purchase. Opened or used cosmetics, body-care products, and other hygiene-sensitive items are not eligible for change-of-mind returns. Gift cards and items clearly identified as final sale before purchase are excluded from change-of-mind returns. These exclusions do not affect your rights for faulty, damaged, or incorrectly supplied goods or any mandatory rights under applicable law.

How to return

We will review your request and provide return instructions and the appropriate return address. Because products can come from different suppliers, do not send anything to a supplier or to an address on the parcel without our instructions. For an eligible change-of-mind return, you are responsible for return shipping unless we state otherwise or applicable law requires otherwise. We do not charge a restocking fee.

Damaged, defective, or incorrect items

Please contact us as soon as you notice a problem. Include your order number and, where practical, photographs of the item and packaging. We will help arrange an appropriate remedy and provide instructions about any necessary return. You will not be charged return shipping for a confirmed defective or incorrectly supplied item.

Refunds and exchanges

We will notify you after the returned item has been received and reviewed. Approved refunds are issued to the original payment method within 10 business days of approval. Your bank or payment provider may require additional time to post the credit. Original shipping charges are not refunded for a change-of-mind return unless required by applicable law. If you would like a different item, contact us to discuss the available options; exchanges depend on availability.

We typically reply within 24 hours, Monday–Friday. Nothing in this policy excludes or restricts any mandatory cancellation, return, refund, or other consumer rights that apply to your purchase.