Shipping policy

At NYKATY, we bring together thoughtful finds from independent suppliers. Products may ship directly from different supplier locations.

Processing and dispatch

Processing times vary by product and supplier. Many suppliers dispatch in approximately 1–3 business days, while others take longer. Spongellé products may take approximately eight days to dispatch. These are estimates, not guaranteed dispatch dates. Contact support@nykaty.com before ordering if you need an item by a particular date.

Shipping costs and delivery

Available destinations, shipping services, and charges are shown at checkout before payment. Dispatch time is separate from transit time. Any delivery estimate provided at checkout or in your shipping confirmation applies to the relevant shipment and may be affected by carrier delays, holidays, weather, or customs where applicable.

Multiple shipments and tracking

Orders containing products from different suppliers may arrive in separate parcels, with separate tracking details. We share tracking information when it becomes available after dispatch.

Order changes and delivery issues

Please check your delivery address before placing an order. If you need to request a change, email us promptly; changes may not be possible once fulfillment has begun. If an order is delayed, missing, damaged, or incorrect, contact us with your order number so we can investigate and help resolve the issue.

For returns, please see our Return Policy. We typically reply within 24 hours, Monday–Friday. This policy does not limit any mandatory rights you have under applicable law.